In the end, I did get through, I did get my password reset and I did backup the files to my other PC. IF I HAD NOT HEARD THAT THERE WAS NO ONE ELSE WAITING… I MIGHT NOT HAVE BEEN UPSET!!! I then spend the next TWENTY MINUTES on hold listening to beg notices to upgrade to VIP customer status which also lets me know that I’m the “first” caller in line. I am greeted with a message that tells meī) for another $20 a month, I can get my calls answered immediately. So, finally, I pick up the phone and call. IT IS MY SINCERE HOPE THAT THEY HAVE WORKED THAT “KINK” OUT OF THE SYSTEM.
PLEASE NOTE: I TRIED TO NOT “BOTHER” CARBONITE AND USE THEIR AUTOMATED CUSTOMER SERVICE OPTION. They sent the password recovery email, but it included a code that wasn’t needed on the password recovery page… and didn’t send the code that was required. The password I set didn’t work… so I tried to retrieve my password using their system. The process of transferring the subscription was fraught with problems. Once the software was installed, then I tried to transfer my Carbonite backup to the new PC. Mark (my favorite tech at C&W Computers) went to work diagnosing the problem and I went home to a business that was now officially “on hold” until I could access my files.īut I had Carbonite! YEAH! I also had purchased an Alienware computer to serve as a business backup, so I installed my software onto the beastly monstrosity. (C&W Computers in Stuart, Florida but the link provided to their website now loads some spammy site trying to get you to run an online virus check.
I packed up the beast and dropped it off at my local computer repair shop. On May 22, I entered my office, turned on my computer and was greeted with the dreaded blue screen of death. On May 8th, I signed up for 2 years of Carbonite service.
I had worked during the backup and hadn’t noticed any drag at all of either my system or my online experience. I signed up and when 30 days was up, my backup still wasn’t complete but I signed up anyway. Back in April, I got an email from my FTP software people offering a free 30 day trial of Carbonite Online Storage.
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